Refund Policy

At iCanFly, we understand that travel plans can change unexpectedly. Refund eligibility depends on the fare conditions, cancellation policies, and terms and conditions of the relevant airline, hotel, travel insurance provider, or other travel service supplier associated with your booking.

As iCanFly operates as an online travel booking platform, refund decisions are primarily governed by the policies of the respective travel supplier.

Whether a booking is refundable depends on several factors, including:

• Airline fare rules

• Hotel cancellation policies

• Travel insurance policy terms (where applicable)

• Supplier terms and conditions

• Time of cancellation

• Promotional fare restrictions

• Applicable taxes and regulatory requirements

Many promotional or discounted fares are non-refundable. Depending on the fare conditions, the airline or travel supplier may apply cancellation charges of up to 100% of the booking value, resulting in no refundable amount. Customers are encouraged to carefully review the applicable fare conditions before confirming a booking.

To request a refund, please contact iCanFly Customer Support and provide:

• Your booking reference

• Passenger details

• A copy of the passenger's National Identity Card (NIC) or Passport for verification purposes

Additional documentation may be requested where required by the airline, hotel, travel insurance provider, or other travel supplier.

Refunds are processed in accordance with the policies of the relevant airline, hotel, travel insurance provider, or other travel supplier.

Where applicable:

• Supplier cancellation charges may be deducted from the refundable amount.

• Fare differences may apply if your booking is amended.

• Additional penalties may apply depending on the supplier's fare or booking conditions.

Any applicable deductions will be communicated during the refund process.

For payments made using credit cards, debit cards, digital wallets, or other payment methods, certain payment gateway, banking, card issuer, or foreign transaction charges may be non-refundable where such charges are retained by the payment service provider or financial institution and are not refunded to iCanFly.

Where applicable, these charges may be deducted from the refundable amount.

Once your refund request has been submitted, iCanFly will forward it to the relevant airline, hotel, or travel supplier for processing.

Refund processing times vary depending on the supplier, payment provider, and financial institution. In some cases, refunds may take up to 12 weeks from the date of the refund request. This timeframe is determined by the relevant supplier and financial institutions and is outside the direct control of iCanFly.

Refunds can only be processed after iCanFly has received the refunded amount from the relevant supplier.

Once received, iCanFly will process the refund to the original payment method where possible, subject to the requirements of the payment provider and applicable law.

Refunds are generally not available for missed, "no-show", or partially used flight tickets unless permitted under the applicable airline's fare rules and conditions.

Requests to amend or cancel a booking after ticket issuance are subject to the relevant supplier's terms and conditions.

Depending on the booking, the following may apply:

• Cancellation charges

• Airline or supplier penalties

• Fare differences

• Additional supplier fees

• Payment gateway or banking charges, where applicable

Customers are encouraged to review the applicable fare conditions before confirming any booking.

Operational matters such as flight delays, schedule changes, cancellations by the airline, hotel operational issues, or other travel disruptions are managed in accordance with the policies of the relevant travel supplier.

Where applicable, available refund, rebooking, or alternative travel options will be determined by the supplier's terms and conditions.

Where applicable, a manual processing fee of LKR 2,500 per passenger may apply to refund or amendment requests that require manual handling by iCanFly. Any applicable fees will be communicated before processing your request.

If you have any questions regarding your refund or require assistance with your booking, please contact our Customer Support team. We are committed to providing timely assistance and keeping you informed throughout the refund process.